Fully operational during COVID-19 with fast shipping & same-day quotes: Live Chat [email protected] 800-932-0657

Server Support & Maintenance on Refurbished Servers

When a company upgrades their network infrastructure, it’s not enough to just install and forget it, because if a business doesn’t consider server support as well, it could be a serious liability should something go wrong. Fortunately, a reputable refurbished hardware professional will offer maintenance contracts as well, or pass along the OEM maintenance contractor to the buyer. A company can customize their maintenance plan to make it as responsive as needed, and delegate certain duties to maintenance professionals. A company can also outsource certain tasks that would normally be handed to an in-house IT department, which may be necessary for smaller businesses.

What kind of server support can a business get from a hardware refurbishment expert?

There are multiple tiers of assistance that a company can get from a maintenance provider. These include:

  • Next day maintenance – for low priority hardware, a maintenance contract that stipulates next-day assistance can be plenty. This is also an ideal choice for hardware that is stable or has robust fault protection in place.
  • Same business day maintenance – for higher priority hardware that a company can’t afford to lose for long, a maintenance contract that offers same-day maintenance during normal business hours can address most issues. However, maintenance professionals will only work on the hardware during business hours, so if there is a problem outside of normal operational hours, a business will risk downtime during production.
  • Critical application maintenance – High priority hardware that supports large parts of the network will need to offer near 100 percent uptime. Critical application maintenance ensures a response time of four hours or less, and technicians will work on the problem until it is resolved. With critical application maintenance, a business can get a response even if the fault occurs in the middle of the night.

Of course, server support is more than just responding to a technical fault. It also includes essential upkeep duties like backing up data, downloading and installing patches, and maintaining an image of the company’s data in case it needs to be restored following a catastrophic failure. For the most part, businesses delegate these duties to their own IT technicians, but smaller businesses may not have the resources to maintain an in-house IT crew. For these clients, a refurbished hardware dealer can often work with their clients to assist with basic maintenance and data backup. There are also data centers that house the hardware offsite and promise greater than 99 percent uptime. And if there are any faults with the hardware, technicians at the datacenter will be able to respond immediately.

Purchasing the hardware is just the first step in upgrading the network’s infrastructure. Server support is what keeps the network up and running, and something a company will need to consider carefully when looking for a hardware dealer.

Server Maintenance Is An Essential Part Of Running A Network

Regular server maintenance is not a luxury, it is an essential element of running a business smoothly. It is dangerous to do so, but some companies try to cut corners by trimming hardware upkeep. And others aren’t aware of what kind of upkeep the equipment and network need. In either case, not providing equipment care will eventually bring the entire network down, resulting in a loss of data, and possibly greatly reducing the hardware’s lifespan. All of that will harm a company’s ability to remain productive, and may even force extended downtime through business hours. In short, it’s a nightmare scenario that should never happen, as long as the company has trusted technical assistance on its side.

What kind of server maintenance should a business look into?

Every brand of hardware is different, and even the most skilled IT professional may have trouble with a brand they are not familiar with. That’s why hardware sellers often keep a staff of talented IT people on hand to provide support when the company cannot do it on its own. server maintenance plan is often part of a hardware purchase, or can be added to a purchase to ensure ongoing support from the seller. Once in place, a company can rest assured that their equipment will be taken care of.

But what exactly does such a plan consist of? In general, it will include scheduled upkeep, patch applications, and general system upkeep. During scheduled upkeep IT professionals will assess the performance of the hardware, back up data, rerun essential programs to refresh them, and run a diagnostics on the equipment. If any deficiencies are noted in performance, the IT professional will be able to troubleshoot the problem, or brief the company on its options for hardware repair or replacement. Scheduled maintenance almost always freezes the production environment, so most businesses elect to have it performed outside of production hours. Fortunately, it is usually only required a few times a year, but it is crucial to keep data flowing freely in the network.

Patch applications are needed as soon as a manufacturer pushes out an update to one of its products. In most cases, manufacturer patches address security holes or developer bugs, so they must be installed quickly. When applying a patch, the IT professional will back up data, bring the server down and install the patch. Once complete, performance diagnostics are run to ensure the patch functions as expected. Again, because this interrupts production, it is usually handled outside of business hours.

Finally, overall system upkeep is usually needed once a year and is an extensive process. During this process a backup of all systems attached to the network will be created, ensuring everything can be rolled back should something unexpected happen. Because this places a huge demand on system resources, the process is typically scheduled during an extended weekend.

As should be clear, equipment upkeep should be a priority for any business. But with a talented team of IT professionals providing technical assistance, most company employees won’t even realize when it’s performed.

A Server Maintenance Contract Is An Essential Part Of Any Hardware Purchase

A server maintenance contract is an essential part of any hardware purchase, and businesses should consider this type of contract a top priority when bringing in refurbished equipment. Even a piece of hardware that is well taken care of will falter eventually, and if a company isn’t prepared for such an eventuality, they may take a major hit to their productivity. For most businesses, this is an unacceptable outcome, so they ensure they are protected should the worst case scenario become a reality. The best way to do that is with a plan, and a reputable refurbishment expert can offer the perfect maintenance plan.

What can a server maintenance contract provide a business?

Dell Blade Servers

In short, it can offer peace of mind, ensuring a company will always have an option should the equipment fail. A company can customize their plan to an extent, choosing from one of several response levels. This allows businesses to focus their resources on high priority hardware and ensure it is always up and running. It also allows a company to organize its IT personnel for certain projects, but have a specialist on hand should a major fault occur. In many cases, the hardware will come with an original manufacturer warranty, which will be passed on to the equipment buyer. This can provide an additional layer of protection.

A company may opt for next business day response, which is an economic option, but one best reserved for low priority or redundant hardware. A same business day, 9-5 option makes for a quicker technical turnaround should something more critical go down, but for high priority equipment that must remain up at all costs, companies should consider a server maintenance contract that includes a 24/7 response time. With this level of response, a dedicated expert will work on the problem around the clock until it is fixed. This is for those times when the entire network and production environment is threatened, and could wipe out an entire day of production if it is not restored.

If a company requires secondary services, a server maintenance contract can be customized to fit those in as well. For example, many businesses prefer their in-house people to manage things like firmware updates and patching, but a response technician can do so as well, if necessary. Alternatively, a company may consider hiring a third party IT crew to handle most of the regular upkeep. No matter what a business prefers, a hardware provider and refurbishment expert can provide some valuable insight into the process.

Although a company’s own IT personnel can manage most hardware faults, a refurbishment expert is often specialized in certain brands, which may cover areas of expertise the business’s in-house technicians don’t possess.

Network infrastructure upgrades are critical and often require a significant investment. Protect that investment with a plan that guards them from all contingencies.